Privacy Policy

How we collect, use, and protect your personal information.

Last updated: 1 January 2026

1. Who We Are

Coromandel Club ("we", "us", "our") is a hospitality and entertainment resort located at 123 Hood Street, Hamilton 3204, New Zealand. We are committed to protecting your personal information in accordance with the New Zealand Privacy Act 2020.

2. Information We Collect

We may collect the following personal information:

Name, email address, phone number, and postal address
Booking and stay details, including dates, room preferences, and payment information
Identification documents (for casino hall access — photo ID and age verification)
Event and enquiry details submitted through our contact form
Website usage data via cookies and analytics tools (with your consent)
CCTV footage for security purposes in public areas

3. How We Use Your Information

We use personal information for the following purposes:

Processing and managing accommodation, dining, and event bookings
Responding to enquiries and providing customer service
Verifying age and identity for casino hall access (legal requirement)
Improving our services and website experience
Sending marketing communications (only with your explicit consent)
Complying with legal obligations, including under the Gambling Act 2003
Maintaining safety and security of our premises

4. Legal Basis

We process your personal information based on: your consent; the performance of a contract (e.g. a hotel booking); compliance with legal obligations (e.g. gambling regulations, tax law); and our legitimate interests in operating and improving our business.

5. Sharing Your Information

We do not sell your personal information. We may share information with:

Service providers who assist with bookings, payments, IT, and marketing (under contract to protect your data)
Regulatory bodies as required by law (e.g. the Department of Internal Affairs for gambling compliance)
Emergency services when necessary for safety

6. Cookies & Analytics

Our website uses cookies. Necessary cookies are always active; analytics and marketing cookies are used only with your consent via the cookie settings banner. See our Cookie Policy for full details.

If analytics tools such as Google Analytics are connected in future, data may be processed by Google. You can learn more about how Google uses data at policies.google.com.

7. Data Retention

We retain personal information only as long as necessary for the purposes outlined above, or as required by law. Booking records are retained for seven years for tax purposes. Casino-related records are retained as required under the Gambling Act 2003. Marketing data is deleted upon withdrawal of consent.

8. Your Rights

Under the Privacy Act 2020, you have the right to:

Access the personal information we hold about you
Request correction of inaccurate information
Request deletion of your information (subject to legal obligations)
Withdraw consent for marketing at any time
Lodge a complaint with the Office of the Privacy Commissioner

9. Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, or misuse. Payment processing is handled by PCI-compliant third-party providers.

10. International Transfers

Your information is primarily stored in New Zealand. If any service provider stores data outside New Zealand, we ensure appropriate safeguards are in place in accordance with the Privacy Act 2020.

11. Contact

For privacy-related enquiries, requests, or complaints, please contact:

Privacy Officer
Coromandel Club
123 Hood Street, Hamilton 3204, New Zealand
Email: [email protected]
Phone: +64 7 834 5432

You may also contact the Office of the Privacy Commissioner if you are not satisfied with our response.

12. Changes to This Policy

We may update this policy from time to time. The "last updated" date at the top of this page will reflect the most recent revision. Continued use of our website and services constitutes acceptance of the updated policy.