Common Questions

Frequently Asked Questions

Answers to the most common questions about staying, dining, and visiting Coromandel Club.

Accommodation

What are the check-in and check-out times?

Check-in is from 2:00 pm and check-out is by 11:00 am. Early check-in (from NZ$50) and late check-out (from NZ$75) are available subject to availability — please contact reception in advance to arrange.

Is breakfast included in the room rate?

Breakfast is not included by default. It can be added for NZ$32 per person per day for hotel guests, or NZ$38 for external visitors. Ask about breakfast-inclusive packages when booking.

Do you allow children?

Yes — children are welcome in the hotel, restaurant, and event spaces. Children under 12 stay free when using existing bedding. The Casino Hall is restricted to adults aged 20 and over.

Is there parking at the hotel?

Yes. On-site parking is NZ$20 per night and valet parking is NZ$35 per night. Spaces are limited and subject to availability — we recommend booking in advance for peak periods.

Do rooms have Wi-Fi?

Complimentary Wi-Fi is available throughout the hotel — in all rooms, public areas, and event spaces.

Can I cancel or modify my booking?

Cancellation policies vary depending on the rate and room type. Standard bookings may be cancelled free of charge up to 48 hours before arrival. Please check your booking confirmation for specific terms, or contact reception for assistance.

Dining

Is the restaurant open to non-guests?

Yes — the restaurant and bar are open to the public. Reservations are recommended, particularly for dinner and weekends.

Can you accommodate dietary requirements?

Yes. The kitchen is experienced with vegetarian, vegan, gluten-free, dairy-free, and other dietary needs. Please let us know when booking or at least 24 hours before your meal for the best experience.

Is room service available?

Room service is available for hotel guests. A NZ$12 surcharge applies per order. The menu is a selection of restaurant dishes and may vary from the full restaurant offering.

Casino Hall

What is the minimum age for the Casino Hall?

Entry to the Casino Hall is restricted to adults aged 20 and over, in accordance with New Zealand law. Valid photo identification is required at entry.

Is there a dress code for the Casino Hall?

Smart casual is the minimum standard. Collared shirts, closed shoes, and tidy attire are expected. The floor host reserves the right to refuse entry based on dress code.

What games are available?

The Casino Hall offers table games including blackjack, roulette, baccarat, and poker, as well as a range of electronic gaming machines. Game availability may vary — contact reception for the current schedule.

Do you offer responsible gambling support?

Yes. We are committed to responsible gambling under New Zealand's Gambling Act 2003. We offer self-exclusion programmes, spending limits, and trained host responsibility staff. The NZ Gambling Helpline is available 24/7 at 0800 654 655. Read our full Host Responsibility policy.

Events & Meetings

What event spaces do you have?

We have three venues: The Boardroom (up to 14 guests), The Gallery (up to 60), and The Grand Hall (up to 150). All include AV equipment and Wi-Fi. View details.

Do you host weddings?

Yes — we offer wedding packages from 30 guests upwards, including a coordinator, menu tasting, and accommodation for the wedding party. Contact our events team for a detailed proposal.

Can I arrange group accommodation for my event?

Yes. Preferential group rates are available for event organisers. Please mention your event when booking, or ask the events coordinator to include accommodation in your proposal.

General

Where are you located?

Coromandel Club is at 123 Hood Street, Hamilton 3204, New Zealand — in the heart of the city centre, within walking distance of the CBD, restaurants, and the Waikato River.

How far is Hamilton from Auckland?

Hamilton is approximately 90 minutes south of Auckland by car via State Highway 1. Hamilton Airport also offers domestic flights. We can arrange airport transfers for both Hamilton and Auckland airports.

Is this an online gambling website?

No. Coromandel Club is a hospitality and entertainment resort. This website is purely informational and does not offer online gambling, internet-based gaming, or remote betting services. The casino entertainment area is available exclusively on-site for guests aged 20 and over.

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